Emailing through Bryt

TYPES OF EMAIL IN BRYT

The Bryt system allows users to send two types of emails:

1. Individual Emails are sent on behalf of the individual users.  Individual users configure their personal email addresses and accounts in user settings.  The individual user can access the Email tool by selecting the Send an Email option from the Quick Tools menu.  A record of emails sent by the individual user will be stored in the Communication section for the Contacts and Loans associated with the email.
2. Company emails are sent on behalf of your company.  Users can configure their Company email address and account in Admin – Email Settings.  The company emails are generally used to send out automated notices (invoices, late notices, statements, etc) on behalf of the company.  A record of emails sent by the Company will be stored in the Communication section for the Contacts and Loans associated with the email.

VALIDITY OF YOUR EMAIL ADDRESSES AND DELIVERY

Before you send an email through the Bryt system, Bryt will check the email address to make sure it is a validly formed email address (includes @, .com , etc).  If it is not a validly formed email, you will receive an error message.  After the email is sent, Bryt does not confirm whether the email was delivered, opened, or any other action.  If you have concerns about email delivery, please contact Bryt customer support via email at support@brytsoftware.com for details.  

COPIES OF EMAILS SENT TO YOUR INBOX

Suppose you'd like to receive a copy of individual or company emails sent. In that case, you can select the “BCC” option when setting up your email settings (under Admin - Email Settings or the individual user account's Email Settings).  Many users like to have copies of these emails sent to an email account to verify that they were sent and/or for compliance purposes. However, you can also check the 'Email' tab on contacts or loans to ensure an email was sent. 
Note: The FROM email cannot be the same as the BCC email, otherwise no emails will be sent. 

EMAIL DELIVERY

Bryt uses the SendGrid (www.sendgrid.com) emailing system to send emails.  When you send an email through Bryt, the email that the recipient receives will usually be identified as being sent using the Bryt system.  Depending on the email service that your recipient is using, they may see something like this in the FROM field:

FROM: ABC Loan Co - Payments via brytsoftware.com

As you can see, the Bryt system appends “via brytsoftware.com”.  Some email services might even notify the user that the server that sent the email (www.brytsoftware.com) is not the same as the sender’s address in the email (www.ABCLoanCo.com).   If you prefer to remove this message, your technical team will have to add TXT records for SPF and DKIM to your sending domain’s DNS record for brytsoftware.com.

REPLIES TO YOUR EMAILS

If the email recipient replies to the email sent through Bryt, the reply will be sent to the originating user's (or company's) email configured in Bryt. Bryt will not receive any replies from your recipient.